Landline phones are switching to digital, which could stop telecare alarms working.

If you or someone you know uses a telecare alarm, you must call the landline provider.

Landline phones are switching to digital, which could stop telecare alarms working.

If you or someone you know uses a telecare alarm, you must call the landline provider.

Contact your landline provider

If you or someone you know uses a telecare alarm, you must call the landline provider. They will help make sure your alarm keeps working though the switchover, and they can tell you whether you need an upgraded device, new adapter, device battery backup, or a mobile phone backup.

What's changing?

Landline phones

The UK’s traditional landline is getting an upgrade, and soon all landline phones will be switching to digital. Your phone number won’t change, and most handsets will work with the new system. But for those with telecare alarms, extra checks are needed to make sure devices are compatible.

Telecare alarms

As the switchover occurs, you must ensure that your telecare alarms are compatible with the new digital technology. While many modern telecare systems are designed to work with both traditional and digital landlines, older models may require upgrades or replacements.

Broadband internet

If you already have broadband, when instructed, you will need to plug your phone into the back of your broadband router instead of the wall-mounted socket. If you don’t have broadband yet, you can continue to use your phone and devices as normal. Phone companies are working on solutions to keep everyone connected and will be in touch.

What do I need to do?

Call your landline provider

If you or someone you know uses a telecare alarm, you must call the landline provider. They will help make sure alarms keeps working though the switchover, and they can tell you whether you need an upgraded device, new adapter, device battery backup, or a mobile phone backup.

Share this page

Whether it’s a loved one relying on telecare for safety or a neighbour who might not be aware of the changes, your sharing could make a crucial difference. Copy the link, send it via email, or share it on social media. Together, we can help our communities stay connected and safe through the switchover.

Be aware of scams

Landline providers will never ask for personal information like passwords or bank details. If you’re unsure about a call, hang up and contact your landline provider directly using a verified phone number.

"I urge anyone with a telecare alarm – or anyone close to someone who uses one - to contact their landline provider today to access the help that's available"

Telecoms Minister Sir Chris Bryant

Frequently asked questions (FAQs)

I think I’ve been scammed, what do I do?

The switchover can create an opportunity for criminals to devise scams, whether through phone calls, emails, or in-person visits at your door. Keep in mind this scam advice when someone is contacting you about the switchover:

Stop – take a moment to stop and think before sharing personal information

Challenge – you should never feel rushed or pressured into making a decision

Protect – if you think you’ve been a victim of a scam, report it to Action Fraud by calling 0300 123 2040

What should I do next?

If you or someone you know uses a telecare alarm, you must call the landline provider. Make sure they are aware of your needs and circumstances, like if you live in an area with poor mobile signal or frequent power cuts. Then, ask your telecare alarm provider whether your devices will work with the digital landline. If you need help making the switch, ask your landline provider or social care team for support.